If you are looking for support in viewing UpStage performances, please go to the UpStage Support page. If you are looking for technical support with regard to installing an UpStage server or working with the code, please visit the UpStage wiki on Github.

If you have a specific question, please see if it is here; if it isn’t, please email info@upstage.org.nz.

  • How do I watch an UpStage performance?
    Simply click on a link to a live stage and your browser will take you there. You will find these links in emails from the UpStage list, or on this site – check the home page for current shows.
    You may also need to manually enable the Flash player plugin in your browser – there is help on how to do that here.

  • How do I find out when a performance is happening?
    The best way is to join the UpStage email list. You can also look on this site and on social media including the UpStage Facebook page. Others using UpStage may advertise their performances on their own web sites, email lists and other places.

  • Nothing happens when I click on the stage link; what’s wrong?
    If you are accessing UpStage from behind a firewall, it’s possible that the ports that UpStage uses are closed. The ports are different depending on how the server is set up, but if you are trying to access a stage on the UpStage Open Server, the ports that need to be open are 8081, 7230 and 1935. (This information has been updated on 7 December 2016).Recently (2020) many browsers started to require users to manually enable the Flash player plugin when Flash content is encountered. UpStage uses Flash to deliver everything to your browser, so you need this plugin to make it all work. Here is some information about how to manually enable Flash in your browser.

  • Do I need to install any special software?
    Your browser needs to have the Flash player plug-in; this comes preinstalled with nearly all recent browser versions. If you don’t have it, you can download it for free. You may also need to manually enable the Flash player plugin each time you enter a stage.

  • If I don’t need to install UpStage, why do you have it on the site as a download?
    You can download and install UpStage on a web server if you want to create your own UpStage performance environment to present your own performances. You don’t need to install UpStage to watch someone else’s performance. But if you are planning to do your own work in UpStage, or use it as part of a teaching programme, then it’s best to install it on your own server.

  • I’m trying to install the server software but I’m having problems – where can I get help?
    UpStage is an open source application that is developed and maintained by volunteers. If you are installing your own UpStage server, please join the UpStage developers’ email list and visit the developers’ IRC channel (irc.freenode.net#upstage), where you can ask questions about installation and anything else to do with development and maintenance – and you are welcome to contribute your ideas, experiences and code too.

  • What if I want to create performances in UpStage but I don’t have my own server?
    We have a server that is used by some other groups. Come along to a walk-through (see below) or email info@upstage.org.nz and we’ll talk about it.

  • How can I learn how to use UpStage?
    About once a month (usually on the first Wednesday of the month) we hold an open walk-through to show interested people how to use the player tools to create a performance in UpStage. Join the email list for notification of when these sessions are and how to participate.
    We also give workshops to groups, schools, students and at festivals and conferences. Please email info@upstage.org.nz if you are interested in having a workshop.

  • How can I create and upload my own graphics?
    Graphics for UpStage (avatars, props and backdrops) are created using graphics applications and uploaded to UpStage via the Workshop, which is a web interface. You need an admin log-in to access this area. There is some information about creating graphics on this site, and the UpStage Manual has more detailed information.

  • What is open source and why is UpStage open source?
    Open source means that the source code of the application is open – freely available for anyone to look at and write additional code for. Being open source means that if other people who are also using the software have ideas about how it could be improved, then they can write that code and it can be incorporated into the whole application. It means everyone can contribute to making it a better application. We believe that this sort of collaboration is the best way to make software, as it means we all get to benefit from everyone’s input.

  • What is Creative Commons and why is UpStage licensed that way?
    Creative Commons is a way of licensing work that is not as rigid as the “all rights reserved” notion of copyright, allowing for collaboration and sharing of creativity.
    We have an Attribution-Noncommercial-Share Alike license which means that you can use UpStage for non-commercial projects and uses, but you must always attribute it (acknowledge UpStage) and if you change or alter it in anyway you must make those changes available it under the same license. UpStage is licensed this way to make it easy for artists and educators to use it as a creative tool, and to encourage anyone who wants to improve on the software to do so in a way that allows us all to benefit from those improvements.

  • I’m researching UpStage; where can I find more information?
    We are compiling links to articles, book chapters, theses and other writing about UpStage here; you can also email us if you have specific questions.